Category Conversion Rate

Conversion Rate, Customer Loyalty, Product Design, User Experience Design

How to Measure UX Design: The Coffee Shop That Fixed Its Menu

How to Measure UX Design The Coffee Shop That Fixed Its Menu By Jue Feng I 2023 Photo by Jazmin Quaynor on Unsplash You know that feeling when you walk into a coffee shop, stare at the menu, and…

Jue Feng
March 9, 2025

Conversion Rate, Customer Journey Mapping, Customer Loyalty, Design Process, Design Strategy, Retention Rate, User Experience Design

Service Design – CustomerJourney Mapping

Customer Journey Mapping ”Think of journey mapping as telling the story of your customer’s experience—from their first interaction with your product to the moment they decide whether to stay or leave.” By Jue Feng I 2023 Illustration by Ann&Amelia on…

Jue Feng
February 24, 2025